Team Manager (m/w/d) - Customer Success DACH

Description

Are you brave enough to challenge yourself?

Siemens Digital Industries Software is not a manufacturing company. We are a growing software company - bringing the technologies and innovations of tomorrow to our customers today. With the resources and opportunities of a large corporation, your opportunities are endless. The role you apply for today, is only the first step in your Siemens journey.

Join our team as Customer Success Manager (f/m/d) and help us digitalize the future.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Our hybrid work model allows you to flexibly work from home, at customer sites or on-site at any of our 18 locations within Germany.
We support your mobility with a company car or a BahnCard 100.

You’ll help our customers drive digital innovation by

We are looking for a Customer Success leader that can help to build and drive our Customer Success organization. As a Manager of Customer Success, you will lead and build a team of Customer Success Managers (CSMs) and will work cross-functionally with multiple internal teams to ensure alignment with customer goals and objectives. Your team will play a crucial role in engaging with customers to ensure they are maximizing the Siemens SaaS Solutions to drive business value. This is a tremendous opportunity to build the CS organization within Siemens while we strive to meet our growth goals for customer renewals and expansion.

• Optimize customer journey
• Enable team to engage with customers and to provide coaching and ensure positive outcomes
• Identify opportunities for continuous improvement
• Drive true value for customers
• Be an expert on best practices in change management
• Promote outcome selling approach amongst your team members
• Find ways for CSMs to deeply understand our customers’ objectives and become a trusted advisor
• Determine how to define, drive, and demonstrate the value (ROI) delivered
• Lead cross functionally to drive customer success
• Improve the customer experience
• Advocate for changes in other departments’ ways of working and collaborate with them to implement those
• Drive definition of ideal customer
• Create customer feedback loop
• Drive alignment with Sales and Renewals teams
• Align with Sales on renewal and expansion strategy and focus on selling with a retention focus
• Give feedback to Sales and Marketing on prospecting approach
• Define CSM involvement during sales cycle
• Own key metrics for your team including renewal rate, Up-selling and adoption metrics
• Recruit, mentor and inspire a world-class team, Set up training and mentoring to grow team and create culture of massive customer delight

What you need to succeed with us?

• Experience in Customer Success Management/Leadership working with enterprise customers
• Proven leadership skills to attract talent and develop a team
• Proven customer management skills with large and complex accounts
• An understanding of technology and an ability to explain how technology drives business value
• Creative, resourceful, detail-oriented, and highly organized
• An analytical and metrics-driven work style
• Strong executive-level communication, presentation and interpersonal skills.
• Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
• Passion for driving business value to customers through software development and new technology
• We understand our customers in German and English

We offer an international environment with more than 140,000 customers around the world who already rely on our expertise in digitization. In Germany, more than 2,000 colleagues are involved in exciting and varied customer projects in the aerospace, automotive and transportation, consumer products and retail, electronics and semiconductors, energy and utilities, industrial machinery and heavy machinery, maritime, and medical devices and pharmaceuticals industries. With us, you will find a team-oriented work environment, comprehensive training options and attractive benefits. Through individual target agreements and diverse career models with specialization options, we offer you the opportunity to grow professionally and personally.

Are you an innovator? Then become part of our team!

If you would like to clarify initial questions with our recruiting team, please contact us by mail: [email protected]

Contact person for this job posting is Markus Kies.

Want to learn more about Siemens Digital Industries Software before you apply? Check out Mission / Vision and our software portfolio - or visit our homepage.

We value equal opportunities and welcome applications from people with disabilities.
At Siemens, we believe people who’ve had real experiences dealing with being different will excel as leaders. Let's foster a culture of creativity and innovation. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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